This is the technical report which accompanies the Pilot Legal Understanding and Lawyer Use (LULU) Survey. It sets out comprehensive details of how LULU survey data was collected and processed by Roy Morgan.   

The pilot V-LULU survey explores how the Victorian public interact with law, experience legal issues and use legal services. It is a legal needs survey, but not a typical one. It reimagines how we capture people's efforts to address everyday legal issues, broadens the scope of issues considered, and builds on advanced approaches to measuring legal capability. It reveals significant opportunities to better tailor services to needs, improve accessibility, and resolve more problems justly – with legal regulation playing a pivotal role in this shared challenge.

This report was prepared by Adam Ray, Chris Owen and Sam White of Roy Morgan.

For a full project report, summary on key insights and lessons to be drawn and a two-page brief, see Related publications.